Help and support
Responsible gambling and where to get help
Free, confidential help is available 24/7 from Gambling Help Online on 1800 858 858, and BetStop does not cover offshore sites such as Leon.
18+ · Gamble responsibly
Gambling should never be a way to make money or to solve money problems. If it has started to feel that way, you are not alone and help costs nothing. This page lists support services in Australia, the warning signs worth taking seriously, and the limits of self-exclusion when the site you play on is offshore.
Get help now
| Service | Contact | What it offers |
|---|---|---|
| Gambling Help Online (National Gambling Helpline) | 1800 858 858 | Free, confidential counselling 24/7, plus online chat and email support |
| National Debt Helpline | 1800 007 007 | Free financial counselling for gambling debts and money worries |
| BetStop | betstop.gov.au | Self-exclusion from licensed Australian online and phone wagering |
You can also call Gambling Help Online on behalf of someone else. Partners, parents and friends are affected by gambling harm too, and counsellors support them as well.
Signs that gambling is becoming a problem
Problem gambling rarely starts suddenly. These are common warning signs. If several sound familiar, it is a good time to talk to someone.
- Spending more money or time on gambling than you planned.
- Chasing losses by betting again to win back what you lost.
- Borrowing money, using credit or selling things to gamble.
- Hiding gambling from family or friends, or lying about it.
- Feeling anxious, irritable or low when you are not gambling.
- Missing work, study or time with people because of gambling.
- Trying to cut back and not managing to.
BetStop and why it does not cover Leon
BetStop, the National Self-Exclusion Register, is a free Australian Government initiative. Registering takes about five minutes. Once you are registered, licensed Australian online and phone wagering providers must stop you from betting and opening accounts, and must stop sending you marketing.
BetStop applies only to providers licensed in Australia. Leon is an offshore operator with no Australian licence, so registering with BetStop will not block a Leon account or stop you from opening one.
Leon's own responsible gambling tools are not a reliable substitute. Its terms describe deposit limits with a 24-hour period before changes apply, yet AskGamblers users report limits being raised and lowered "at will with immediate effect". Leon's self-exclusion options for Australian accounts are not confirmed in any source we could check.
Blocking offshore gambling yourself
Because offshore sites sit outside BetStop, the most dependable barriers are the ones you control.
| Tool | Covers licensed Australian providers | Covers offshore sites like Leon |
|---|---|---|
| BetStop | Yes | No |
| Bank gambling block on your card | Yes | Often, for card payments |
| Gambling-blocking software on your devices | Yes | Yes, for sites on its list |
| A casino's own limits | Yes, regulated | Only as reliable as the operator |
- Ask your bank about a gambling block
Many Australian banks let you stop gambling transactions on your card from their app or by phone.
- Install a gambling blocker
Blocking apps stop gambling sites loading on your phone and computer, including offshore ones on their lists.
- Remove saved cards and logins
Delete payment details and saved passwords from casino accounts and your browser, so every deposit takes effort.
- Tell someone you trust
Saying it out loud makes a plan easier to keep.
Extra risks with offshore casinos
Online casino games cannot legally be offered to people in Australia by any operator under the Interactive Gambling Act 2001. ACMA asked internet providers to block Leon on 14 February 2025. Playing at an unlicensed offshore site means Australian regulators cannot help with a withheld payout, a closed account or a limit that was not honoured. Read the Leon Casino review for the full details.
If you or someone close to you is struggling, call Gambling Help Online on 1800 858 858. It is free, confidential and open 24 hours a day.
Sources
- Gambling Help Online, checked 28 September 2026
- BetStop, National Self-Exclusion Register, checked 28 September 2026
- The Guardian, helpline numbers, checked 28 September 2026
- AskGamblers, Leon Bet Casino review, checked 28 September 2026
- ACMA, more illegal online gambling websites blocked, checked 28 September 2026